Returns Policy

We want you to love your purchase from Handmade in Tenby. If you're not completely happy, please read our returns policy below.

Returns

We accept returns within 30 days of delivery, provided items are unused and in their original condition. Please contact us before sending anything back so we can arrange the return.

Return Postage

Return postage costs are the responsibility of the buyer. We recommend using a tracked service, as we cannot be held responsible for items lost in transit on their way back to us.

Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days of receipt with a photo of the fault. We will cover the cost of return postage for faulty items and offer a replacement or full refund.

Personalised Items

Personalised and custom-made items cannot be returned or exchanged unless they are faulty or not as described. Please double-check all personalisation details before placing your order.